Thibodaux Regional Medical Center Honored With Another National Award in Patient Satisfaction
By: Toni Martinez
Wednesday June 22, 2011
Thibodaux Regional Medical Center is proud to announce that Press Ganey Associates has awarded the hospital a Summit Award for both Inpatient and Outpatient services. The Summit Award recognizes top performing hospitals that sustain the highest level of patient satisfaction for three or more consecutive years. The Press Ganey Summit Award is the health care satisfaction industry’s most coveted symbol of achievement. Thibodaux Regional is the only general acute care hospital in Louisiana to receive this prestigious honor.
"Data shows us that reaching the 95th percentile is incredibly hard, but maintaining that performance for three consecutive years truly separates the great facilities in our data base,” said Jeffrey Thompson, Improvement Manager with Press Ganey Associates. “Thibodaux Regional is one of only 13 general acute care hospitals to receive the Summit Award for Inpatient and one of only 16 Outpatient facilities from across the country to win the award. This is quite amazing considering Press Ganey partners with nearly 2100 hospitals on the Inpatient side and close to 1400 for Outpatient services.”
“The dedication by the entire Thibodaux Regional team, from senior leadership to frontline staff, truly exemplifies what patient centered care is about,” continued Thompson.
“We take great pride in the fact that Thibodaux Regional has achieved this notable recognition from Press Ganey. It is a tribute to our Board of Commissioners, Physicians, Administration, and Staff,” said Greg Stock, CEO of Thibodaux Regional Medical Center. “Receiving this coveted award validates our efforts and confirms our ability to deliver quality health care in a compassionate manner and to continually provide patients with a consistent, positive experience.”
About Press Ganey Associates
Recognized as a leader in performance improvement for 25 years, Press Ganey partners with more than 10,000 health care organizations to create and sustain high performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home health agencies and other providers – including 50% of all U.S. hospitals. For more information, visit www.pressganey.com.
About Thibodaux Regional Medical Center
Thibodaux Regional Medical Center, a 185-bed acute care facility, provides inpatient and outpatient care for the people of Lafourche and seven surrounding parishes. Highly specialized services offered include Heart Surgery, Medical and Radiation Oncology, Neurology, Neurosurgery, Orthopedic Surgery, Sports Medicine, Plastic and Reconstructive Surgery, General, Laparoscopic, and Bariatric Surgery, Pulmonology, Rheumatology, Women’s Services, Sleep Disorders, Behavioral Health, and Inpatient and Outpatient Physical Rehabilitation Services.
Nationally recognized for quality care and service, Thibodaux Regional has been named a Distinguished Hospital by J.D. Power and Associates and has been honored with the Press Ganey Summit Award for high levels of patient satisfaction. For more information, visit www.thibodaux.com.