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Thibodaux Regional Patient Safety

Thibodaux Regional Medical Center is dedicated to providing exceptional patient safety practices for patients, their families and staff members. To achieve this, Thibodaux Regional works with state and local regulatory agencies to guarantee that all requirements are met.

Notice of Privacy Policy

Patient’s privacy is a serious subject at Thibodaux Regional Medical Center. Click here to read and/or print a copy of the Notice of Privacy Policy.

Right to the Appropriate Level of Care and Service

  • To expect that, within its capacity and policies, the hospital will make reasonable response to your request for appropriate and medically indicated care and services. The hospital must provide evaluation, service and/or referral as indicated by the urgency of the case. When medically appropriate and legally permissible, or when you have so requested, you may be transferred to another facility. The hospital will provide you with complete information and explanation regarding the need for, risks, benefits and alternatives to such a transfer.
  • To the appropriate assessment and management of pain.

Right to Respect

  • To be provided considerate and respectful care.
  • To exercise religious, cultural and spiritual beliefs that does not interfere with the well-being of others, and within the Hospital’s resources.

Right to Privacy and Confidentiality

  • To security and personal privacy and confidentiality of information. The Hospital, your doctor and others caring for you will protect your privacy as much as possible.
  • To expect that treatment records are confidential unless you have given permission to release information or reporting is required or permitted by law. When the hospital releases records to others, such as insurers, it emphasizes that the records are confidential and should not be released to the public.

Right to be Involved in Care Decisions

  • To be involved in all aspects of care planning and treatment, and to know the names and roles of people treating you.
  • To be well informed about your illness, possible treatments and outcomes of care, including unanticipated outcomes, and to discuss this information with your doctor.
  • To have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital and to have your family participate in your care decisions, if you so choose.
  • To receive information necessary to give informed consent before a treatment or service has begun, and to be told of realistic alternatives when hospital care is no longer appropriate for you.
  • To receive information regarding organ donation, and the right to consent or refuse to participate.

Right to Safety

  • To receive care in a safe setting and be free from all forms of abuse or harassment.
  • To be free from any physical and chemical restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.

Right to Refuse Medical Care

  • To consent or refuse a treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you will receive other needed and available care.
  • To make decisions regarding the withholding of resuscitative measures or the foregoing of or the withdrawal of life-sustaining treatment.

Right to Advance Medical Directives

  • To have an advance directive, such as a living will or health care proxy. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written advance directive, you should provide a copy to the hospital, your family and your doctor.

Right to Information about Research and Investigational Studies

  • To consent or decline to take part in research affecting your care. The hospital will provide information about potential risks and discomforts that you may experience as a participant in the research project. Additionally, the hospital will provide you with a full explanation of the procedures to be followed, especially those that are experimental in nature. The hospital also will inform patients asked to participate in research projects a description of alternative services that might also prove advantageous to them. If you choose not to take part, you will receive the most effective care the hospital otherwise provides.

Right to Information

  • To review your medical records and to have the information explained, except when restricted by law.
  • To know if this hospital has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions, other health care providers or insurers.
  • To know the immediate and long-term financial implications of treatment options, insofar as they are known.
  • To know about hospital rules that affects you and your treatment and about charges and payment methods.
  • To review your hospital bill, have the information explained to you, and receive a copy or the bill.
  • To know about hospital resources, such as patient representatives or ethics committees, which can help you resolve problems and questions about your hospital stay and care.

Right to Express a Complaint or Grievance

  • To know that expressing a complaint does not compromise your present or future access to care at Thibodaux Regional Medical Center. If at any time during your stay, you wish to make a complaint, please let a hospital employee know. A Case Manager will investigate your complaint. If you are dissatisfied with the outcome of a complaint, Thibodaux Regional has a formal grievance process to establish prompt resolution of your concern. To register a grievance you should contact the hospital’s Chief Quality Resource Officer in Administration. She will assist you in following the grievance process.
  • To file a grievance directly with the state Department of Health and Hospitals, Health Standards Section, (866) 280-7737, or with The Joint Commission, (800) 994-6610, regardless of whether you first use the hospital's grievance process.

Patient Responsibilities

  • To follow hospital rules and regulations affecting patient care and conduct.
  • To provide a complete and accurate medical history to the best of your knowledge.
  • To make it known whether a proposed course of treatment is understood and whether you understand those things you are expected to do.
  • To follow the recommendations and advice prescribed.
  • To inform your physician(s) and other caregivers if you anticipate problems in following prescribed treatment.
  • To accept the consequences of your actions if you refuse treatment or do not follow the practitioner’s instructions.
  • To ensure that the hospital has a copy of your written advance directive if you have one.
  • To provide information about unexpected complications.
  • To be considerate of the rights of other patients, hospital personnel and hospital property, and to assist in the control of noise and the number of visitors.
  • To respect the property of other people and of the hospital.
  • To assure that the financial obligations for the health care provided are fulfilled, which includes providing accurate and timely information about sources of payment and ability to meet financial obligations.

Confidentiality

Your name, room number and physician's name will be displayed on a patient roster board on your assigned unit. No diagnostic information will be displayed. If you have any objections, please let your nurse know immediately.

Local, state and national agencies are listed online for the patient’s convenience. Click here to view the extensive Client Advocacy List.