Thibodaux Regional Medical Center Again Recognized as a Distinguished Hospital by J.D. Power and Associates

Thibodaux, Louisiana – March 4, 2010 – Thibodaux Regional Medical Center is very proud to announce that it has again been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program. SM  This distinction acknowledges a strong commitment by Thibodaux Regional to provide “An Outstanding Inpatient Experience” and “An Outstanding Outpatient Experience”, and that Thibodaux Regional is focused on providing exceptional levels of quality and caring service. Thibodaux Regional is one of the elite few in the country and the first hospital in Louisiana to receive this honor.

This recognition was determined through a survey of recently discharged patients regarding their stay and comparing the results to the national benchmarks established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM  The telephone-based research conducted among Thibodaux Regional patients focused on the five key drivers of patients’ satisfaction with their overall hospital experience. Thibodaux Regional notably exceeded the national benchmarks for overall satisfaction.

“We take great pride in the fact that Thibodaux Regional has achieved this distinction from an organization with the national and international reputation of J.D. Power and Associates,” said Greg Stock, CEO, Thibodaux Regional. “The fact that Thibodaux Regional has for two consecutive years achieved this distinction, for its inpatient and outpatient services, helps demonstrate to our staff and the communities in our region that we are making significant progress toward achieving true excellence in quality patient care and service .”

A celebration commemorating Thibodaux Regional’s receipt of the J.D. Power and Associates Distinguished Hospital Award was held March 4, 2010 in Thibodaux Regional’s Medical Mall.  Presenting the award to Thibodaux Regional CEO, Greg Stock, and hospital team members, was Kevin Lieb, Senior Director of Provider Programs at J.D. Power and Associates.

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