Healthcare is continuously changing and challenging organizational leaders to develop new skills and embrace new models of strategic thinking. Technology is advancing at a fast-forward pace, competition is blurring the traditional boundaries of where health care has been delivered and access to capital is ever-increasingly difficult. To remain viable in this evolving marketplace, Thibodaux Regional believes continuously improving and managing change is essential. Being a “good” organization is not enough. We want to be “great” in everything we do, striving for excellence in all areas. We challenge ourselves to improve and “go to the next level” of performance. To improve we have to change, and managing change involves establishing a clear vision and shared goals; involving all staff members in problem resolution and program development; and moving quickly for competitive gains. We believe this will propel the organization to excellence.
A Proven Systematic Structures Approach
In an effort to maintain a continuous pursuit of excellence, Thibodaux Regional has adopted three different process improvement methodologies which are used to focus on improving clinical services, as well as organization-wide quality initiatives. Each methodology and brings a unique aspect to problem solving allowing for individualized treatment of each issue.
Thibodaux Regional has demonstrated commitment to service excellence by allocating a full-time Master Black Belt position to organize, lead, serve as resource for teams, and continuously monitor results of all process improvement projects. Successful implementation and continuous deployment of Six Sigma, Lean and DIG projects have been instrumental in transforming our culture. Through these process improvement quality initiatives, Thibodaux Regional has been able to produce outstanding results and consistently achieve excellence in hospital settings.