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Thibodaux Regional General Information

At Thibodaux Regional we are devoted to our patients. The following Thibodaux Regional general information provides you with all the information you need before you arrive to help you enjoy your stay with us. It is also important to us that your family and visitors are comfortable and understand our policies as well.

 

Patient Information

Your Room

Thibodaux Regional has private and semi-private rooms, as well as a critical care unit (CCU) for patients requiring special nursing care. Room assignments are made based on your illness and room availability.

Financial Arrangements

You are ultimately responsible for all hospital charges incurred. As a courtesy, we will file all claims for our services to your primary insurance company and secondary carrier when noted. Once your insurance(s) have paid their portion of the bill, you will be responsible for paying the remaining balance.

Non-Discrimination Policy

All persons are eligible for admission by a member of Thibodaux Regional Medical Center's medical staff regardless of race, sex, color, religion, age, national origin, financial status, sexual orientation or handicap.

What to Bring With You

Toothbrush, toilet articles, bathrobe, slippers, nightgown or pajamas. Maternity patients should include an infant car seat as well as an outfit for the baby to wear home.

What to Leave at Home

Jewelry, money or anything of value. The hospital cannot be responsible for lost or stolen items. There is a vault available for emergency situations when valuables cannot be sent home with family members. Please speak to the nurse on duty if you must store articles in the vault. In the interest of patient and staff safety, the use of all privately-owned electrical appliances, coffee pots, hair dryers, electric toothbrushes, televisions and radios is strictly prohibited.

No Smoking Policy

For your health and personal safety, Thibodaux Regional Medical Center is a smoke-free campus.

Nurse Call System

To speak to a nurse, please press the nurse call button at your bedside. A sound at the Nurses' Station will alert the staff that you need assistance. The staff will speak to you over an intercom to take your request.

Alarms

In the event of a fire drill or "CODE RED" alert, patients and visitors should remain in their rooms with the doors closed until the "ALL CLEAR" is given or until an authorized staff member comes to evacuate you.

Telephone

All rooms are equipped with telephone service except those located in special care areas. To ensure patient comfort, no calls will be transferred by our operator before 7 am or after 9 pm.

  • All local calls dial "9" and the number, (no charge)
  • Local calls are those placed anywhere within Lafourche Parish and to cities such as Houma, Gibson, Amelia and Napoleonville. As a service to our patients, Thibodaux Regional has removed all restrictions from our telephones to allow access to these areas free of charge. Therefore, you may call these areas directly without switchboard or operator assistance. Just dial "9" and the number.
  • Pay phones are located in the Inpatient Services Lobby and the Emergency Center Lobby.

Long Distance Calls

Thibodaux Regional is not responsible for any patient long distance charges. All long distance calls must be charged to your home or business number or made collect. The local phone company for Thibodaux Regional is AT & T. Charge calls within the 985 area code will be billed by AT & T. Long distance calls outside of this area code will be handled by Metropolitan Interconnect. Calls may be made collect or charged to your home number or telephone credit card. You have the right to reach other long distance carriers to service your call. You can do so by dialing the access code provided by your preferred carrier. All charges you incur will be billed by the long distance carrier.

How to Make a Long Distance Call

  • Dial "9" for an outside line.
  • Dial "O" + area code + the number even if you are calling inside the 985 area code.
  • An operator or an automated system will direct you.

Cellular Phones

The use of cellular telephones is discouraged in high technology areas such as the Emergency Center and Critical Care Unit.

The Surgery Lobby

If you are scheduled for surgery or an ambulatory care procedure, members of your family may be present in the Surgery Lobby, on the first floor of the hospital in the Medical Mall. Family members should register with the volunteer when they arrive. The volunteer will keep them informed of your progress with your consent.

Interpreters and Telephonic Devices

Thibodaux Regional subscribes to AT&T Language Line services for telephonic interpreters and Sign Language Services International along with a volunteer list for signing interpreters. Additionally, we can assist you in obtaining telephonic devices or a volunteer reader if needed. If you need assistance, please contact your Case Manager or Nurse for assistance.

Lost and Found

Please contact Security if you have lost something or left something behind following discharge.

Mail and Flower Delivery

All mail, packages and flowers addressed to you will be delivered to your room. Mail received after your discharge will be forwarded to your home. Flowers delivered after your discharge will not be accepted. Flowers are not permitted in CCU.

Television

Television service is provided free of charge. To report a problem with your television, please inform your nurse.

Security

A uniformed security guard is on duty at all times. Additionally, video cameras are located strategically to ensure your personal safety. Please cooperate with Security and help safeguard your personal property while in the hospital. To report an incident anywhere on the medical campus, call the Switchboard at ext. 1100. Also, if the hour is late and you wish to be escorted to your car, please call the Switchboard at ext. 1100.

Meals

You will be served three meals per day or as scheduled by your physician. Breakfast between 8 and 8:30 am; lunch between noon and 12:30 pm; dinner between 5 and 5:30 pm. Menus are planned and coordinated by our Food and Nutritional Services staff. If you have special food requests, please call ext. 4711 and we will bring you a menu. If your physician orders a special diet for you, a clinical dietitian will explain the diet, assist you in making the right selections, and give you instructions for following your diet after you are home.

Spiritual Care

The hospital Meditation Room is located near the Inpatient Services Lobby and is open 24 hours a day. Ministers visit the hospital daily and may be reached through the nurse on duty.

Pastoral Care

Area clergy are available for spiritual and emotional support, and providing the sacrament of the sick and final blessings upon patient and family requests. The hospital's Meditation Room is located near the first floor Inpatient Lobby.

Outpatient Nutritional Counseling

Nutritional consultations are available Monday through Friday from 8 am to 5:30 pm for a minimal charge. Information about this service can be obtained by calling the Scheduling Department, 493-4304.

Going Home

Before your discharge from the hospital, you, a relative, or a friend must contact Patient Financial Services, 493-4739, or ext. 4739, to finalize your financial arrangements.

Complaints or Problems

Thibodaux Regional is committed to providing quality health care. There are Case Managers available to assist you with a complaint or problem. The Case Management Department can be reached at 435-4813. If your complaint is not handled to your satisfaction you have the right to file a grievance. For assistance in filling a grievance contact the Chief Quality Resource Officer at 493-4761, or ext. 4761.

The hospital is accredited by the Joint Commission on Accreditation of Healthcare Organizations. If your concerns about patient care and safety in the hospital are not resolved at the hospital level, you are encouraged to contact the Joint Commission Survey Operations and Support Department at One Renaissance Boulevard, Oakbrook Terrace, IL 60181, either in writing, by phone, (800) 994-6610, or by fax (630) 792-5636.