Thibodaux Regional Health System General Information
At Thibodaux Regional we want to make your stay as pleasant as possible
and provide you a great patient experience. The following general information
provides you with what you need to know about patient admission procedures
and how to prepare for your visit. It is also important to us that your
family and visitors are comfortable and understand our policies as well.
Thibodaux Regional has private and semi-private rooms, as well as an Intensive
Care Unit (ICU) for patients requiring special nursing care. Room assignments
are made based on your illness and room availability.
You are ultimately responsible for all hospital charges incurred. You may
be requested to make a down payment for any deductible or co-pays that
you owe as a result of your admission. If you are unable to pay at the
time of registration, a payment agreement will be required. Additionally,
financial assistance programs are available for those who qualify. As
a courtesy, we will file all claims for our services to your primary insurance
company and secondary carrier when noted. Once your insurance(s) have
paid their portion of the bill, you will be responsible for paying the
Thibodaux Regional Health System complies with applicable Federal civil
laws and does not discriminate on the basis of race, color, national origin,
age, disability, or sex.
What to Bring With You
Toothbrush, toilet articles, bathrobe, slippers, nightgown or pajamas and
your home medications in the original bottles. Maternity patients should
include an infant car seat as well as an outfit for the baby to wear home.
What to Leave at Home
Jewelry, money or anything of value. The hospital cannot be responsible
for lost or stolen items. There is a vault available for emergency situations
when valuables cannot be sent home with family members. Please speak to
the nurse on duty if you must store articles in the vault. In the interest
of patient and staff safety, the use of all privately-owned electrical
appliances, coffee pots, hair dryers, electric toothbrushes, televisions
and radios is strictly prohibited.
No Smoking Policy
For your good health and personal safety, Thibodaux Regional Health System
is a smoke-free campus. A pamphlet providing a detailed map highlighting
all of the areas encompassed by the smoke-free designation is included
in the admission packet.
Nurse Call System
To speak to a nurse, please press the nurse call button at your bedside.
This will alert the staff at the nursing station of your need for assistance.
In the event of a fire drill or "CODE RED" alert, patients and
visitors should remain in their rooms with the doors closed until the
"ALL CLEAR" is given or until an authorized staff member comes
to evacuate you.
All rooms are equipped with telephone service except those located in special
care areas. To ensure patient comfort, no calls will be transferred by
our operator before 7:00 am or after 9:00 pm.
- All local calls dial "9" and the number, (no charge)
- Local calls are those placed anywhere within Lafourche Parish and to cities
such as Houma, Gibson, Amelia and Napoleonville. As a service to our patients,
Thibodaux Regional has removed all restrictions from our telephones to
allow access to these areas free of charge. Therefore, you may call these
areas directly without switchboard or operator assistance. Just dial "9"
and the number.
Long Distance Calls
Thibodaux Regional is not responsible for any patient long distance charges.
All long distance calls must be charged to your home or business number
or made collect. The local phone company for Thibodaux Regional is AT&T.
Charge calls within the 985 area code will be billed by AT&T. Charge
calls within the 985 area code will be billed by AT&T. Long distance
calls outside of this area code will be handled by Metropolitan Interconnect.
How to make a long distance call:
- Dial "9" for an outside line.
- Dial "O" + area code + the number even if you are calling inside
the 985 area code.
- An operator or an automated system will direct you.
The Surgery Lobby
If you are scheduled for surgery or an ambulatory care procedure, members
of your family may be present in the Surgery Lobby, on the first floor
of the hospital in the Medical Mall. Family members should register with
the volunteer when they arrive.
Interpreters and Telephonic Devices
Thibodaux Regional subscribes to On Demand Remote Interpreters and Sign
Language Services. Additionally, we can assist you in obtaining telephonic
devices. If you need assistance, please contact your nurse.
Lost and Found
Please contact Security, ext. 1100, if you have lost something or left
something behind following discharge.
Mail and Flower Delivery
All mail, packages and flowers addressed to you will be delivered to your
room. Mail received after your discharge will be forwarded to your home.
Flowers delivered after your discharge will not be accepted. Flowers are
not permitted in ICU.
Television service is provided free of charge. To report a problem with
your television, please inform your nurse.
A uniformed security guard is on duty at all times. Additionally, video
cameras are located strategically to ensure your personal safety. Please
cooperate with Security and help safeguard your personal property while
in the hospital. To report an incident anywhere on the medical campus,
call the Switchboard at ext. 1100. Also, if the hour is late and you wish
to be escorted to your car, please call the Switchboard at ext. 1100.
You will be served three meals per day or as scheduled by your physician.
Menus are planned and coordinated by our Food and Nutritional Services
staff. If you have special food requests, please call ext. 4711 and we
will bring you a menu. If your physician orders a special diet for you,
and you would like education on your prescribed diet, please call the
clinical dietitian, ext. 4797.
The hospital Meditation Room is located within the ICU Lobby on the second
floor of the Medical Mall, and is open 24 hours a day. Ministers visit
the hospital daily and may be reached through the nurse on duty.
Area clergy are available for spiritual and emotional support, and providing
the sacrament of the sick and final blessings upon patient and family
requests. The hospital's Meditation Room is located within the ICU
Lobby on the second floor of the Medical Mall.
Outpatient Nutritional Counseling
Nutritional consultations are available Monday through Friday from 8 am
to 5:30 pm for a minimal charge. Information about this service can be
obtained by calling the Scheduling Department, 493-4304.
Your Hospital Bill
If you foresee any problem settling your account, contact a financial counselor
immediately by calling 493-4347 or ext. 4347. Your final bill will be
mailed to you. Any unpaid patient balance should be paid upon receipt
of your bill, unless other arrangements have been made.
Complaints or Problems
Thibodaux Regional is committed to providing quality health care. If you
have a complaint or problem please notify your nurse or the nursing unit
coordinator. The Case Management Department can be reached at 435- 4758
or ext. 4758. If your complaint is not handled to your satisfaction you
have the right to file a grievance. For assistance in filling a grievance
contact the Risk Manager at 435-4815, or ext. 4815.
The hospital is accredited by The Joint Commission. If your concerns about
patient care and safety in the hospital are not resolved at the hospital
level, you are encouraged to contact The Joint Commission at www.jointcommission.org,
using the "Report a Patient Safety Event" link in the "Action
Center" on the home page of the website; by fax to 630.792.5636;
by mail to Office of Quality and Patient Safety, The Joint Commission,
One Renaissance Boulevard, Oakbrook Terrace, IL 60181.