Thibodaux Regional Health System Patient Rights & Responsibilities
Thibodaux Regional Health System is dedicated to providing exceptional
patient safety practices for patients, their families and staff members.
To achieve this, we work with state and local regulatory agencies to guarantee
that all requirements are met.
Your name, room number and physician's name will be displayed on a
patient roster board on your assigned unit. No diagnostic information
will be displayed. If you have any objections, please let your nurse know
Patient’s privacy is a serious subject at Thibodaux Regional Health System.
Right to the Appropriate Level of Care and Service
- To expect that, within its capacity and policies, the hospital will make
reasonable response to your request for appropriate and medically indicated
care and services. The hospital must provide evaluation, service and/or
referral as indicated by the urgency of the case. When medically appropriate
and legally permissible, or when you have so requested, you may be transferred
to another facility. The hospital will provide you with complete information
and explanation regarding the need for, risks, benefits, and alternatives
to such a transfer.
- To the appropriate assessment and management of pain.
Right to Respect
- To be provided considerate and respectful care.
- To exercise religious, cultural and spiritual beliefs that do not interfere
with the well-being of others, and within the Hospital’s resources.
Right to Privacy and Confidentiality
- To security and personal privacy and confidentiality of information. The
Hospital, your doctor and others caring for you will protect your privacy
as much as possible.
- To expect that treatment records are confidential unless you have given
permission to release information or reporting is required or permitted
by law. When the hospital releases records to others, such as insurers,
it emphasizes that the records are confidential and should not be released
to the public.
Right to be Involved in Care Decisions
- To be involved in all aspects of care planning and treatment, and to know
the names and roles of people treating you.
- To be well informed about your illness, possible treatments and outcomes
of care, including unanticipated outcomes, and to discuss this information
with your doctor.
- To have a family member or representative of your choice and your own physician
notified promptly of your admission to the hospital and to have your family
participate in your care decisions if you so choose.
- To receive information necessary to give informed consent before a treatment
or service has begun, and to be told of realistic alternatives when hospital
care is no longer appropriate for you.
- To receive information regarding organ donation, and the right to consent
or refuse to participate.
Right to Safety
- To receive care in a safe setting and be free from all forms of abuse or
- To be free from any physical and chemical restraints and seclusion of any
form used as a means of coercion, discipline, convenience or retaliation by staff.
Right to Refuse Medical Care
- To consent or refuse a treatment, as permitted by law, throughout your
hospital stay. If you refuse a recommended treatment, you will receive
other needed and available care.
- To make decisions regarding the withholding of resuscitative measures or
the foregoing of or the withdrawal of life-sustaining treatment.
Right to Advance Medical Directives
- To have an advance directive, such as a living will or health care proxy.
These documents express your choices about your future care or name someone
to decide if you cannot speak for yourself. If you have a written advance
directive, you should provide a copy to the hospital, your family and
Right to Information about Research and Investigational Studies
- To consent or decline to take part in research affecting your care. The
hospital will provide information about potential risks and discomforts
that you may experience as a participant in the research project. Additionally,
the hospital will provide you with a full explanation of the procedures
to be followed, especially those that are experimental in nature. The
hospital also will inform patients asked to participate in research projects
a description of alternative services that might also prove advantageous
to them. If you choose not to take part, you will receive the most effective
care the hospital otherwise provides.
Right to Information
- To review your medical records and to have the information explained, except
when restricted by law.
- To know if this hospital has relationships with outside parties that may
influence your treatment and care. These relationships may be with educational
institutions, other health care providers or insurers.
- To know the immediate and long-term financial implications of treatment
options, insofar as they are known.
- To know about hospital rules that affect you and your treatment and about
charges and payment methods.
- To review your hospital bill, have the information explained to you, and
receive a copy or the bill.
- To know about hospital resources, such as patient representatives or ethics
committees, which can help you resolve problems and questions about your
hospital stay and care.
Right to Express a Complaint or Grievance
- To know that expressing a complaint does not compromise your present or
future access to care at Thibodaux Regional Health System. If at any
time during your stay, you wish to make a complaint, please let a hospital
employee know. A Case Manager will investigate your complaint. If you
are dissatisfied with the outcome of a complaint, Thibodaux Regional has
a formal grievance process to establish prompt resolution of your concern.
To register a grievance you should contact the Risk Manager at (985) 435-4815
or ext. 4815. She will assist you in following the grievance process.
- To file a grievance directly with the state Department of Health and Hospitals,
Health Standards Section, (866) 280-7737, or with The Joint Commission,
(800) 994-6610, regardless of whether you first use the hospital's
- To follow hospital rules and regulations affecting patient care and conduct.
- To provide a complete and accurate medical history to the best of your
- To make it known whether a proposed course of treatment is understood and
whether you understand those things you are expected to do.
- To follow the recommendations and advice prescribed.
- To inform your physician(s) and other caregivers if you anticipate problems
in following prescribed treatment.
- To accept the consequences of your actions if you refuse treatment or do
not follow the practitioner’s instructions.
- To ensure that the hospital has a copy of your written advance directive
if you have one.
- To provide information about unexpected complications and any perceived
risk in their care.
- To be considerate of the rights of other patients, hospital personnel,
and hospital property, and to assist in the control of noise and the number
- To respect the property of other people and of the hospital.
- To assure that the financial obligations for the health care provided are
fulfilled, which includes providing accurate and timely information about
sources of payment and ability to meet financial obligations.
Local, state and national agencies are listed online for the patient’s
Click here to view the extensive Client Advocacy List.
Fraud Reporting Hotline
Click Here for information on reporting fraud.