Patients & Visitors

Thibodaux Regional Health System Client Advocacy List

Preserving Patient Rights for Optimal Safety

The following is a listing of various agencies that serve to protect the rights of patients. If you are in need of further assistance or have any questions, please contact your Thibodaux Regional Health System case manager.

Any Hospital Complaint in the State of Louisiana:

Louisiana Department of Health and Hospitals Health Standards Section
P. O. Box 3767, Baton Rouge, LA 70821-3767
Phone: 225-342-0138 or 866-280-7737

Healthcare Facility Complaints in the State of Louisiana

Louisiana Department of Health and Hospitals Health Standards Section
PO Box 3767, Baton Rouge LA 70821
Nursing Home: 888-810-1819
Adult Residential Care Provider: 800-798-8675
Home Health and Hospice: 800-327-3419
See http://www.dhh.louisiana.gov/index.cfm/page/254 for additional numbers

State Survey and Certification Agency:

Joint Commission on Accreditation of Health Care Organizations:
One Renaissance Blvd.
Oakbrook Terrace, Illinois 60181
Phone: 630-792-5636

Medicare Fraud Control:

United States Department of Health and Human Services
Office of Inspector General Hotline 1-800-447-8477

Medicare Advisory:

Senior Health Insurance Information Program

Medicare, Medigap, Medicare Managed Care and Long Term Care Insurance
1702 North 3rd St, Baton Rouge, LA 70802
P. O. Box 94214, Baton Rouge, LA 70804
Phone: 1-800-259-5301

Medicare Hotline: 1-800-633-4227
Report Medicare Fraud and Abuse. Provides general information on Medicare or information on coverage for the flu shot, supplemental insurance, claim information, income guidelines for special benefit programs, or Health Maintenance Programs (HMO).

Advocacy Center for the Elderly and Disabled
8325 Oak Street, New Orleans, LA 70118
Phone: 1-800-960-7705
Free legal assistance for the elderly and disabled, includes nursing home complaints

Louisiana Office of Citizens with Developmental Disabilities/South Central Human Services Authority
Includes Lafourche, Terrebonne, Assumption, St. Mary, St. John, St. James, & St. Charles Parishes
Main Office: 866-783-5553
5593 Highway 311, Houma, LA 70360
Phone: 985-876-8805

State Licensure Offices:

Louisiana State Board of Medical Examiners
630 Camp St., New Orleans, LA 70130
Phone: 504-568-6820
Includes: Physician (MD), Physician Assistant (PA), Respiratory Therapist (CRTT, RRT), Occupational Therapist (OT), Emergency Medical Technician (EMT), Clinical Laboratory Scientist (CLS), Medical Tech (MT).

Board of Nursing (RN)
17373 Perkins Road, Baton Rouge, LA 70810
Phone: 225-755-7500

Board of Practical Nurse Examiners (LPN)
131 Airline Drive, Suite 301, Metairie, LA 70001
Phone: 504-838-5791

Board of Certified Social Work Examiners (BCSW)
18550 Highland Road, Suite B, Baton Rouge, LA 70809
Phone: 225-756-3470

Licensed Professional Counselors Board of Examiners (LPC)
8631 Summa Ave., Suite A, Baton Rouge, LA 70809
Phone: 225-765-2515

Louisiana Board of Pharmacy (PD)
3388 Brentwood Dr., Baton Rouge, LA 70809
Phone: 225-925-6496

Louisiana State Radiologic Technology Board (LRT)
3108 Cleary Ave., Suite 207, Metairie, LA 70002
Phone: 504-838-5231

State Board of Physical Therapy Examiners (PT)
104 Fairlain Drive, Lafayette, LA 70507
Phone: 337-262-1043

Louisiana Board of Examiners of Dieticians and Nutritionists (LDN)
Towne Park Center
37283 Swamp Road, Ste B, Prairieville LA, 70796
Phone: 225-313-6590

Louisiana State Board of Examiners for Speech and Language Pathology and Audiology
Towne Park Center
37283 Swamp Road, Ste B, Prairieville LA, 70796
Phone: 225-313-6358

Protection and Advocacy Network:

Call Department of Children & Family Services (DCFS) for all cases in Louisiana to the Intake Coordinator via a 24-hour Hotline at 1-855-452-5437.

When reporting child abuse/neglect, the Intake Coordinator will want to know:

  1. Where the child lives - parish and address
  2. Who the caretaker is
  3. Who has custody
  4. Exact cause of suspicion
  5. Location of marks
  6. Statements of child and caregiver

Lafourche and Assumption Parishes (Regional Office for DCFS)
1416 Tiger Drive, Thibodaux, LA 70301
985-447-0945; 800-748-7755
Fax: 985-447-0875
Hours: 8:00 am - 4:30 pm

Terrebonne Parish
1012 West Tunnel Blvd., Houma, LA 70360
Fax: 985-873-2012
Hours: 8:00 am - 4:30 pm

St. Mary Parish
604 2nd Street, Franklin, LA 70538
337-828-5278; 800-251-9606
Fax: 337-828-5919
Hours: 8:00 am - 4:30 pm

St. John, St. James and St. Charles Parishes
429 West Airline Highway, Suite M, LaPlace, LA 70068
985-652-2938; 800-431-6801
Fax: 985-652-4074
Hours: 8:00 am - 4:30 pm

Ascension Parish
1078 E. Worthy Street, 1st Floor, Gonzales, LA 70737
Hours: 8:00 am - 4:30 pm

628 North 4th St, Baton Rouge LA 70802
PO Box 2031 BIN #14
Baton Rouge, LA 70821-2031
Provides services for mentally and physically disabled adults and elderly through the Statewide Bureau of Protective Services. There is an answering service after hour. Contact the local Sheriff's Department in the parish of the victim's residence if unable to reach office contact person.

Iris Domestic Violence Center

P.O. Box 52809, Baton Rouge, LA 70892
225-389-3001 (Baton Rouge)
800-541-9706 (24-hour crisis line)
Program for battered women or men. Provides phone counseling, emergency shelter for women only, and assistance from staff lawyer for filing protective orders and divorce, financial assistance.

The Haven
P.O. Box 4279, Houma LA 70361
985-872-0450 (Houma)
985-438-1238 (Lafourche Outreach Office)
985-872-0757 (Office/Counseling)
800-915-0045 (24 hour crisis line)
800-777-8868 (Sexual Assault)
Offers counseling, support groups, emergency shelter, and education for children and women who are victims of sexual, physical or emotional violence. Individual and group counseling for women, men, and children; counseling for families of victims; classes on anxiety and depression; accompaniment to court; rape crisis support.

Mental Health Advocacy Service:

Baton Rouge Office:
Includes Ascension, Assumption, East & West Baton Rouge
P.O. Box 94095, Baton Rouge, LA 70804

New Orleans Office:
Includes Lafourche, Terrebonne, St. John, St. Charles, St. Bernard, Jefferson, Plaquemine & Orleans Parishes
1450 Poydras Street, Suite 1105, New Orleans, LA 70112
Phone: 504-568-8904

Lafayette Office:
Includes St. Mary, Iberia, Acadia, Calcasieu, Jefferson Davis, Lafayette, St. Martin, St. Landry, & Vermilion Parishes
302 Dullis Drive, Room U-47, Lafayette, LA 70506