Thibodaux Regional Recognized By Healthgrades for Excellence in Providing an Outstanding Patient Experience

Thibodaux Regional Health System is proud to announce that is has achieved the Healthgrades 2019 Outstanding Patient Experience Award. This distinction recognizes Thibodaux Regional as being among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals.

Thibodaux Regional is the only hospital in Louisiana to earn this distinction twelve years in a row.

“Healthgrades commends Thibodaux Regional for achieving the Outstanding Patient Experience Award consistently year over year,” said Healthgrades Director of Quality Solutions, Maggie Foley. “We believe it is through a hospital-wide commitment to core values and quality principles that lead to this success.”

"Receiving this recognition helps to validate that we are doing the right things and we're doing them well," said Greg Stock, Thibodaux Regional Health System CEO. “When you have great processes, you can achieve great results. This award is an indicator of our staff’s willingness to work together to perform at a high level consistently and provide a great experience for our patients.”

Healthgrades evaluated more than 3,400 hospital nationwide. Healthgrades assessed hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed healthcare decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”